Food Safety Policy

Quality & Food Safety

Every NIO cocktail has to taste as good as one you'd get in the world's best bar. That standard doesn't start with the pour — it starts long before the box leaves us.

NIO Cocktails is mixed and made in Sussex, UK. Our production brings together expert master mixologists, food scientists and distillers who work together on every recipe and every batch. Getting the balance right — in taste, weight, texture and safety — is not a finishing touch. It's the whole process.

How we ensure quality

Our production operates under a full food safety management system compliant with UNI EN ISO 22000:2018, and all products are produced in accordance with HACCP methodology. Every batch is tested before it leaves our facility.

Each cocktail carries a LOT number, printed on the pouch packaging. This supports full traceability from production through to delivery. If you ever have a concern about a product — taste, quality or otherwise — please quote your LOT number when you get in touch and we'll investigate promptly.

Our commitments

  • Every cocktail is produced using premium spirits and ingredients, with no additives and no preservatives.
  • Recipes are developed and signed off by our team of master mixologists, chemists and distillers before any batch goes into production.
  • We maintain rigorous supplier standards, working only with partners who meet our quality and food safety requirements.
  • Our HACCP system and production procedures are reviewed annually and updated whenever there are material changes to products or processes.
  • All production staff receive regular training to maintain the highest standards of food hygiene and product safety.
  • We hold ourselves to continuous improvement — in product quality, safety standards and the experience every customer receives.

Got a question or concern?

Whether you're a consumer, a retailer or a business partner, we take every quality query seriously. Please contact us at hello@nio-cocktails.com and include your LOT number if your query relates to a specific product. We aim to respond within 2 working days.