FAQs

NIO Cocktails continues to safely deliver bartender-quality cocktails to your home during these unprecedented times. We are continuing, and being encouraged to continue, our service for as long as it remains permitted by the Government and safe to do so.

Due to the current situation of COVID-19, we have been advised that normal delivery services have been impacted. At this time we are only able to offer 2nd Class post, with anticipated delivery of 3-5 working days. Thank you for your ongoing understanding as we adapt to this evolving situation.

For orders placed before Friday 27 March 2020, if you selected overnight shipping your cocktails will have been sent 1st Class, however you may still experience delays and your cocktails may take a little longer to arrive than suggested by the shipping method selected at checkout.

Currently, we continue to fulfil and dispatch orders Monday to Friday, excluding Bank Holidays. We continue to deliver dispatched orders Monday – Saturday.

Pre-2pm weekday orders are dispatched the same day, post-2pm weekday orders are dispatched the next day, for delivery the following day.

All weekend orders are dispatched the next working day.

All UK orders are packed and dispatched by our local team from within the UK. Our cocktails are crafted in Italy, however are stored safely in the UK ready to fulfill your order. The WHO confirms that it is safe to receive packages from areas that have been affected by COVID-19. Please visit the official WHO website here for more details on receiving packages during this time. 

Both the NIO UK office team, and our incredible delivery team have very strict health and hygiene measures in place. This means that our delivery team can work safely and in line with the latest government advice, which is encouraging online retail to continue, and allowing work to continue where it can’t be done from home.

Our beautifully designed cocktail boxes are placed in plain recyclable envelopes to ensure they arrive in pristine condition. No signature is required, and these will be put through your letterbox, assuming they fit. 

If your package does not fit through your letterbox, a note will be left for you to contact the third-party delivery company to arrange collection. Due to the nature of the goods, packages cannot be left on doorsteps or other public places.

Delivery charges vary depending on the Cocktail Box chosen. Several shipping options are available to ensure the safe delivery of your cocktails including tracked postage.

Estimated delivery charges can be seen on our homepage, our Build Your Box page, and our Collections page.

We have a range of 14 different cocktails, all fabulous, that you can choose from when you Build Your Box. These cocktails are displayed on the Build Your Box page. Alternatively you can choose from one of our Collection boxes; these include pre-selected cocktails from our core bar menu that we’re confident you’ll love.

Each cocktail is 100ml. Each cocktail contains roughly a double measure (50ml) of the branded spirit. We recommend filling a tumbler or other glassware with ice and pouring the cocktail into the glass and allowing to sit for one minute before enjoying.

Prices vary depending on the number of cocktails included in each box. Cocktail box prices can be found on our homepage, our Build Your Box page and our Collections page.

Absolutely. Simply select the cocktail box size you’d like (3-Box, 6-Box or 9-Box) and choose whichever of our wonderful cocktails you’d like to receive. With 12 different cocktails to choose from, you are guaranteed not to have to double-up on a single cocktail…unless of course you’d like to pick your multiples of your favourites. It’s entirely up to you and we’ll do the rest.

The particular packaging of NIO, in addition to being customizable in the graphics, eliminates the problems of safety and inconvenience of the classic glass bottles. The skin (the outer part) is in coated paper while our cocktails are kept in a special certified polyethylene container in order to keep the cocktail unchanged over time. The two supports are easily separable after use to dispose of them in full respect of the environment.

The particular packaging of NIO, in addition to being customizable in the graphics, eliminates the problems of safety and inconvenience of the classic glass bottles. The skin (the outer part) is in coated paper while our cocktails are kept in a special certified polyethylene container in order to keep the cocktail unchanged over time. The two supports are easily separable after use to dispose of them in full respect of the environment.

You can read more about our sustainability efforts here.

The shelf life of our cocktails is one year. 

Yes, they are. None of our cocktails contain any animal, egg or dairy products

NIO operates as a pay as you go system as opposed to a subscription service. This gives you the choice and convenience of ordering different combinations of cocktails at any time, without having to be locked in to a monthly order.

NIO Rewards is our way to say thank you for your support of NIO Cocktails. Called 'The NIO Speakeasy', our rewards program is a delightful establishment for NIO lovers. An exclusive place at the bar to earn points, receive free cocktails and savour the rewards. You can join The NIO Speakeasy by visiting our rewards page.

The NIO Speakeasy is our rewards program created for NIO lovers. It is our way to say thank you for your support of NIO Cocktails. The NIO Speakeasy provides NIO lovers an exclusive place at the bar to earn points, receive free cocktails and savour the rewards. You can join The NIO Speakeasy by visiting our rewards page.

All patrons are welcome at The NIO Speakeasy. Visit our NIO Rewards page to learn more, or head straight to our Create Account page to start earning cocktail points.

At The NIO Speakeasy you earn points towards your tab to redeem your rewards. Rewards are exclusive to Speakeasy patrons.

Points are earned by taking actions such as creating an account, making a purchase, following us on social media or referring a friend. 

You must have an account and be logged in to earn points. To log in or create an account, click here.

To earn points, patrons of The NIO Speakeasy can visit their rewards panel, found by clicking the NIO Rewards menu found at the bottom of your screen. Alternatively, head to your account dashboard by clicking the account icon located in the top right of your screen to view your current points and take further actions.

Congratulations on earning points on your tab! To view your available rewards you can either tap the NIO Rewards tab at the bottom of your screen, or visit your account dashboard and tap the Redeem Rewards menu. To log in to your account to view your dashboard, click here.

Once you have enough approved points for a free cocktail box reward, simply click the 'Claim' button, and follow the prompts to add your reward to your basket and proceed to checkout. Please note shipping charges still apply. 

Sip and savour your reward!

We love rewarding our patrons, it's our way to say thank you for your trust in us. 

Our rewards include points for taking an action, such as following us on social media. You can also boost your points towards free cocktails by referring a friend to purchase their first Box of 6 cocktails.

Once you have enough approved points, you can redeem a Mini Box of 3 or any Box of 6 cocktails free. 

Future rewards at The NIO Speakeasy include exclusive events, limited edition cocktails, and access to expert mixology knowledge. 

Easy; like all bartenders we're great listeners. Just write to us at contact@niococktails.co.uk