FAQs

NIO Cocktails continues to safely deliver bartender-quality cocktails to your home during these unprecedented times. We are continuing, and being encouraged to continue, our service for as long as it remains permitted by the Government and safe to do so.

Due to the current situation of COVID-19, we have been advised that normal delivery services have been impacted and may cause interim delays in certain areas across the UK. If your order has not arrived on the day expected and you have received your shipping confirmation, your order is on its way and can be tracked at https://new.myhermes.co.uk/track.html#/; we appreciate your patience during this time.

Currently, we fulfil and dispatch orders Monday to Friday, excluding public holidays. Dispatched orders are delivered Monday – Saturday.

Pre-5pm weekday orders are dispatched the same day. Post-5pm orders are dispatched the next working day. All public holiday orders will be dispatched over the following 2 working days. If you selected 48hr delivery, please be aware that your order may arrive within the first 24 hours from dispatch.

All shipping methods include a tracked service with Hermes. You will receive email notifications directly from Hermes to track and to divert your order to a neighbour (or Leave Safe if this delivery option was selected at Checkout) if you are not going to be available to take delivery. Please follow the Hermes email prompts to communicate these changes directly with the courier service.

On the day of delivery, you will receive a 4-hour delivery window notification via email that you provided at checkout.

LEAVE SAFE: Our boxes have been designed to fit through standard letterboxes. If you have a non-standard or security letterbox, or ordered multiple boxes to the same address and there is no one in to take receipt of the box, the courier will leave it in a safe place. You can designate a Safe Place or a Preferred Neighbour with the ‘Track and Divert’ service organised directly with Hermes by entering your tracking number at https://new.myhermes.co.uk/track.html#/.

SIGNED FOR: Our delivery partner currently operates contactless deliveries; SIGNED FOR deliveries will be handed over in a contactless manner when the door is answered by the recipient, with delivery documented digitally. If you are not in at the time of delivery and a neighbour is unavailable to take receipt of the parcel (you can designate a Preferred Neighbour with the Hermes ‘Track and Divert’ option), the courier will attempt delivery the following working day with a maximum of 3 delivery attempts after which, the parcel will be return to NIO Cocktails and a charge, payable by the purchaser, made to re-send.

All shipping methods include a tracked service with Hermes. You will receive email notifications directly from Hermes to track and to divert your order to a neighbour (or a Leave Safe location if this delivery option was selected at Checkout) if you are not going to be available to take delivery. Please follow the Hermes email prompts to communicate directly with the courier service.

On the day of delivery, you will receive a 4-hour delivery window notification via email that you provided at checkout.

LEAVE SAFE: Our boxes have been designed to fit through standard letterboxes. If you have a non-standard or security letterbox, or ordered multiple boxes to the same address and there is no one in to take receipt of the box, the courier will leave in a safe place. You can designate a Safe Place or a preferred neighbour with the Hermes ‘Track and Divert’ option located in the Hermes tracking email or at https://new.myhermes.co.uk/track.html#/.

SIGNED FOR: Our delivery partner currently operates contactless deliveries; SIGNED FOR deliveries will be handed over in a contactless manner when the door is answered by the recipient, with delivery documented digitally. If you are not in at the time of delivery and a neighbour is unavailable to take receipt of the parcel (you can designate a Preferred Neighbour with the Hermes ‘Track and Divert’ option), the courier will attempt delivery the following working day with a maximum of 3 delivery attempts after which, the parcel will be return to NIO Cocktails and a charge, payable by the purchaser, made to re-send.

LEAVE SAFE: Our boxes have been designed to fit through standard letterboxes. If you have a non-standard or security letterbox, or ordered multiple boxes to the same address and there is no one in to take receipt of the box, the courier will leave in a safe place. You can designate a Safe Place or a preferred neighbour with the Hermes ‘Track and Divert’ option located in the Hermes tracking email or at https://new.myhermes.co.uk/track.html#/.

SIGNED FOR: Our delivery partner currently operates contactless deliveries; SIGNED FOR deliveries will be handed over in a contactless manner when the door is answered by the recipient, with delivery documented digitally. If you are not in at the time of delivery and a neighbour is unavailable to take receipt of the parcel (you can designate a Preferred Neighbour with the Hermes ‘Track and Divert’ option), the courier will attempt delivery the following working day with a maximum of 3 delivery attempts after which, the parcel will be return to NIO Cocktails and a charge, payable by the purchaser, made to re-send.

Please choose SIGNED FOR if minors can access your letterbox or safe place where the package may be left. Also choose this option if you have a non-standard letterbox.

NIO Cocktails cannot accept any responsibility for any packages that may go missing with LEAVE SAFE; please choose SIGNED FOR, for extra security if parcel will not fit through your letterbox.

NIO Cocktails cannot accept responsibility for delivery delays or for failed delivery, though we will do everything we can to assist with any missing deliveries.

All UK orders are packed and dispatched by our local team from within the UK. Our cocktails are crafted in Italy, and are stored safely in the UK ready to fulfil your order. The WHO confirms that it is safe to receive packages from areas that have been affected by COVID-19. Please visit the official WHO website here for more details on receiving packages during this time. 

Both the NIO UK office team, and our incredible delivery team have very strict health and hygiene measures in place. This means that our delivery team can work safely and in line with the latest government advice, which encourages online retail to continue, and allowing work to continue where it can’t be done from home.

Please note, our delivery partner operates contactless deliveries, if you selected SIGNED FOR at check out, the delivery driver will knock, or ring the bell, and wait for the door to be answered by the recipient of the parcel, then document the delivery digitally enabling both parties to follow physical distancing recommendations.

Delivery charges vary depending on the Cocktail Box chosen. Several shipping options are available to ensure the safe delivery of your cocktails including tracked postage.

Estimated delivery charges can be seen on our homepage, our Build Your Box page, and our Curated Boxes page.

Final shipping charges are confirmed and calculated at checkout.

We have a range of 14 different cocktails, all fabulous, that you can choose from when you Build Your Box. These cocktails are displayed on the Build Your Box page. Alternatively you can choose from one of our Collection boxes; these include pre-selected cocktails from our core bar menu that we’re confident you’ll love.

NIO Cocktails have a shelf life of over 12 months and can be stored as you would a bottle of spirits for your home bar. They do not need to be kept in the fridge, simply pour over ice to chill. The cocktails do not need to be consumed straight after delivery. 

Each cocktail is 100ml. Each cocktail contains roughly a double measure (50ml) of the branded spirit. We recommend filling a tumbler or other glassware with ice and pouring the cocktail into the glass and allowing to sit for one minute before enjoying.

Prices vary depending on the number of cocktails included in each box. Cocktail box prices can be found on our homepage, our Build Your Box page and our Collections page.

Absolutely. Simply select the cocktail box size you’d like (3-Box, 6-Box or 9-Box) and choose whichever of our wonderful cocktails you’d like to receive. With 12 different cocktails to choose from, you are guaranteed not to have to double-up on a single cocktail…unless of course you’d like to pick your multiples of your favourites. It’s entirely up to you and we’ll do the rest.

The particular packaging of NIO, in addition to being customizable in the graphics, eliminates the problems of safety and inconvenience of the classic glass bottles. The skin (the outer part) is in coated paper while our cocktails are kept in a special certified polyethylene container in order to keep the cocktail unchanged over time. The two supports are easily separable after use to dispose of them in full respect of the environment.

The particular packaging of NIO, in addition to being customizable in the graphics, eliminates the problems of safety and inconvenience of the classic glass bottles. The skin (the outer part) is in coated paper while our cocktails are kept in a special certified polyethylene container in order to keep the cocktail unchanged over time. The two supports are easily separable after use to dispose of them in full respect of the environment.

You can read more about our sustainability efforts here.

The shelf life of our cocktails is one year. 

Yes, they are. None of our cocktails contain any animal, egg or dairy products

NIO operates as a pay as you go system as opposed to a subscription service. This gives you the choice and convenience of ordering different combinations of cocktails at any time, without having to be locked in to a monthly order.

NIO Rewards is our way to say thank you for your support of NIO Cocktails. Called 'The NIO Speakeasy', our rewards program is a delightful establishment for NIO lovers. An exclusive place at the bar to earn points, receive free cocktails and savour the rewards. You can join The NIO Speakeasy by visiting our rewards page.

The NIO Speakeasy is our rewards program created for NIO lovers. It is our way to say thank you for your support of NIO Cocktails. The NIO Speakeasy provides NIO lovers an exclusive place at the bar to earn points, receive free cocktails and savour the rewards. You can join The NIO Speakeasy by visiting our rewards page.

All patrons are welcome at The NIO Speakeasy. Visit our NIO Rewards page to learn more, or head straight to our Create Account page to start earning cocktail points.

At The NIO Speakeasy you earn points towards your tab to redeem your rewards. Rewards are exclusive to Speakeasy patrons.

Points are earned by taking actions such as creating an account, making a purchase, following us on social media or referring a friend. 

You must have an account and be logged in to earn points. To log in or create an account, click here.

To earn points, patrons of The NIO Speakeasy can visit their rewards panel, found by clicking the NIO Rewards menu found at the bottom of your screen. Alternatively, head to your account dashboard by clicking the account icon located in the top right of your screen to view your current points and take further actions.

Congratulations on earning points on your tab! To view your available rewards you can either tap the NIO Rewards tab at the bottom of your screen, or visit your account dashboard and tap the Redeem Rewards menu. To log in to your account to view your dashboard, click here.

Once you have enough approved points for a free cocktail box reward, simply click the 'Claim' button, and follow the prompts to add your reward to your basket and proceed to checkout. Please note shipping charges still apply. 

Sip and savour your reward!

We love rewarding our patrons, it's our way to say thank you for your trust in us. 

Our rewards include points for taking an action, such as following us on social media. You can also boost your points towards free cocktails by referring a friend to purchase their first Box of 6 cocktails.

Once you have enough approved points, you can redeem a Mini Box of 3 or any Box of 6 cocktails free. 

Future rewards at The NIO Speakeasy include exclusive events, limited edition cocktails, and access to expert mixology knowledge. 

Easy; like all bartenders we're great listeners. Just write to us at contact@niococktails.co.uk