Delivery & Returns
NIO Cocktails continues to safely deliver bartender-quality cocktails to your home during these unprecedented times. We are continuing our service for as long as it remains permitted by the Government and safe to do so, working with our delivery partners who are all also following the latest government guidance to keep everyone safe. Due to the current situation of COVID-19, we have been advised that normal delivery services have been impacted. At this time we are only able to offer 2nd Class post, to deliver within 3-5 working days. Thank you for your ongoing understanding as adapt to this evolving situation.
For orders placed before Friday 27 March 2020, if you selected overnight shipping your cocktails will have been sent 1st Class, however you may still experience delays and your cocktails may take a little longer to arrive than suggested by the shipping method selected at checkout.
For queries regarding receiving packages during this time, please visit our FAQ page here with links to the official information from the WHO website.
Currently, we continue to fulfil and dispatch orders Monday to Friday, excluding Bank Holidays. We continue to deliver dispatched orders Monday – Saturday.
Pre-2pm weekday orders are dispatched the same day, post-2pm weekday orders are dispatched the next day. All weekend orders are dispatched the next working day.
Delivery timing dependent on delivery service selected.
Our NIO letterboxes are placed in plain recyclable envelopes to ensure they arrive in pristine condition. No signature is required, as these will be put through your letterbox assuming they fit. If minors are present at delivery location, we recommend you select alternative address, eg. a business address.
NIO Cocktails cannot accept responsibility for failed delivery, though we will do everything we can to help with any missing deliveries. Tracked services can be selected during checkout.
No returns / refunds are currently possible.
Like any good bartender, we’re all ears. For delivery enquiries, email us at firstname.lastname@example.org.