Delivery & Returns
We currently fulfil and dispatch orders Monday to Friday, excluding Bank Holidays. We are able to deliver dispatched orders Monday – Saturday.
Pre-3pm weekday orders are dispatched the same day, post-3pm weekday orders are dispatched the next day. All weekend orders are dispatched the next working day.
Delivery timing dependent on delivery service selected. Although 94% reliable, Royal Mail 1st Class deliveries (after dispatch) are not guaranteed. Very occasionally they will arrive the following day.
Our NIO letterboxes are placed in plain recyclable envelopes to ensure they arrive in pristine condition. No signature is required, as these will be put through your letterbox assuming they fit. If minors are present at delivery location, we recommend you select alternative address, eg. a business address.
NIO Cocktails cannot accept responsibility for failed delivery, though we will do everything we can to help with any missing deliveries. Tracked services can be selected during checkout.
No returns / refunds are currently possible.
Like any good bartender, we’re all ears. For delivery enquiries, email us at email@example.com.