Delivery & Returns

NIO Cocktails continues to safely deliver bartender-quality cocktails to your home during these unprecedented times. We are continuing our service for as long as it remains permitted by the Government and safe to do so, working with our delivery partners who are all also following the latest government guidance to keep everyone safe. Thank you for your ongoing understanding as we continue to adapt to this frequently evolving situation.

 

Current Delivery Timeframes:

Due to COVID-19 and adverse weather, we have been advised that there may be intermittent delivery delays, resulting in delivery taking up to 5 working days after dispatch.

If your order has not arrived on the day expected and you have received your shipping confirmation email, your order is with the courier on its way and can be tracked via the courier tracking website using your unique tracking ID via the Hermes website

We currently fulfil orders 6 days a week, Sunday through Friday excluding public holidays. Delivery of shipped orders is available Monday to Saturdays. No Sunday delivery is currently available.

On weekdays, orders placed before 5pm will be dispatched same day. On weekends, all orders placed before 3pm on Sunday will ship on Sunday. If an order is placed after the cutoff time, the order will be dispatched the next day. All public holiday orders will be dispatched over the following 3 working days.

Shipping Options:

We currently offer 24 Hour Leave Safe and Signed For as well as 48 Hour Leave Safe and Signed For options. All shipping methods include a tracked service operated by our delivery partner, Hermes.

LEAVE SAFE: Our boxes have been designed to fit through standard letterboxes. If you have a non-standard or security letterbox, or ordered multiple boxes to the same address and there is no one in to take receipt of the box, the courier will leave in a safe place. You can designate a Safe Place or a preferred neighbour with the Hermes ‘Track and Divert’ option located in the Hermes tracking email or at https://new.myhermes.co.uk/track.html#/.

SIGNED FOR: Our delivery partners currently operate contactless deliveries; SIGNED FOR deliveries will be handed over in a contactless manner when the door is answered by the recipient, with delivery documented digitally. If you are not in at the time of delivery and a neighbour is unavailable to take receipt of the parcel (you can designate a Preferred Neighbour with the Hermes ‘Track and Divert’), the courier will attempt delivery the following working day with a maximum of 3 delivery attempts, after which the parcel will be return to NIO Cocktails. Customers can request a parcel is re-sent by NIO, however a delivery charge is required.

Are minors present at the address? Choose SIGNED FOR if minors can access your letterbox or safe place where package may be left. Also choose this option if you have a non-standard letterbox or prefer the extra delivery security.

 

Receiving your delivery:

Hermes will communicate directly with you via email and SMS to confirm the tracking details and options for diverting the delivery to a designated neighbour if this is required.

All shipping methods include a tracked service with Hermes. On the day of delivery, you will receive a 4-hour delivery window notification via SMS and email that you provided at checkout.

LEAVE SAFE: Our boxes have been designed to fit through standard letterboxes. If you have a non-standard or security letterbox, or ordered multiple boxes to the same address and there is no one in to take receipt of the box, the courier will leave in a safe place. You can designate a Safe Place or a preferred neighbour with the Hermes ‘Track and Divert’ option located in the Hermes tracking email or at https://new.myhermes.co.uk/track.html#/.

Single box orders delivered with LEAVE SAFE will be placed through the letterbox if the letterbox is a standard size. Please note that multi-box orders to a single address will be placed in a single delivery bag and will not be placed through the letterbox.

SIGNED FOR: Our delivery partner currently operates contactless deliveries; SIGNED FOR deliveries will be handed over in a contactless manner when the door is answered by the recipient, with delivery documented digitally. If you are not in at the time of delivery and a neighbour is unavailable to take receipt of the parcel (you can designate a Preferred Neighbour with the Hermes ‘Track and Divert’ option), the courier will attempt delivery the following working day with a maximum of 3 delivery attempts after which, the parcel will be return to NIO Cocktails. Customers can request a parcel is re-sent by NIO, however a delivery charge is required.

Please choose SIGNED FOR if minors can access your letterbox or safe place where package may be left. Also choose this option if you have a non-standard letterbox.

NIO Cocktails cannot accept any responsibility for any packages that may go missing with LEAVE SAFE; please choose SIGNED FOR, for extra security if parcel will not fit through your letterbox.

NIO Cocktails cannot accept responsibility for delivery delays or for failed delivery, though we will do everything we can to help with any missing deliveries.

Goods that are returned to NIO Cocktails will be redelivered upon payment of new delivery charge facilitated by the purchaser.

Like any good bartender, we’re here to listen. For delivery enquiries, email us at contact@niococktails.co.uk